Name: Jay Williams
Job Title: Customer Care Specialist, Ocean Imports

How long have you been with Kuehne + Nagel?
I have been with Kuehne + Nagel for around 18 months now, starting my apprenticeship in September 2017.

What apprenticeship are you doing?
I first completed level 2 of the International Trade and Logistics Operations and now I have moved onto the level 3 certificate.

Why did you join?
I first looked at joining Kuehne + Nagel when I was told by my mother and brother who both also work within the company that it’s a great company to work for, with great prospects with endless opportunities for progression. I didn’t feel that university was for me so looked at alternative options with apprenticeships.

What has been the best part of your apprenticeship so far?
The best part so far of the apprenticeship so far is being nominated for ‘Apprentice of the Year’ and being invited to the awards with my team in London, and having guest speakers such as Dame Kelly Holmes.

What’s the most interesting thing you’ve you learnt during your apprenticeship?
The most interesting things I have learnt during the apprenticeship are looking in to how many different departments, teams and individuals are involved in each shipment and understanding other areas of the business. It is very eye opening and interesting to understand how cargo is sent from A to B – along with the different modes of transport.

What’s the hardest thing about doing an apprenticeship?
The hardest thing about an apprenticeship is being able to balance your day to day job and apprenticeship work as during peak periods this can sometimes be slightly pushed aside. However, the company have a very good relationship with our provider so you always receive the level of support required to help get through this and meet deadlines.

What advice would you give someone else looking to start an apprenticeship at Kuehne + Nagel?
I would 100% recommend this as being a very young individual in such a huge organisation can be very daunting and intimidating. I think starting on an apprenticeship can help get your foot in the door, gain a great understanding of the business itself and also help widen your knowledge – I also believe this will open many more doors in the future.