1. Experience and expertise. How long and which logistics services does the provider offer for UK businesses expanding to the US? (i.e. end-to-end service including inbound, outbound, fulfilment, last-mile, returns and US customs, duties and taxes)
When evaluating your e-commerce logistics partners, pose questions that ensure you receive the operational excellence, transparency and support your complex business demands.
Assessing your cross-border logistics and fulfilment services can often be a daunting exercise. To simplify the task, our team of experts has identified ten key areas that e-commerce businesses often overlook.
These questions serve as a guide to help you understand the provider’s capabilities and avoid unwanted challenges such as fines, hidden costs, lack of transparency and operational delays.
1. Experience and expertise
How long and which logistics services does the provider offer for UK businesses expanding to the US? (i.e. end-to-end service including inbound, outbound, fulfilment, last-mile, returns and US customs, duties and taxes)
2. Warehousing and Distribution
Which warehousing and distribution capabilities do they have in the US, and how do they ensure efficient and cost-effective order fulfilment?
3. Technology and integration
What systems are available for real-time tracking of shipments, including at the parcel level, and can it be easily integrated within your e-commerce platform?
4. Customs and compliance
How do they handle customs clearance and ensure compliance with US import regulations and tax requirements?
5. Shipping options
Which carriers do they work with, what is their accessibility to locations within the US and do they have competitive rates for international shipping?
6. Returns management
How do they manage returns from US customers, and what are the processes for handling returns and refunds?
7. Scalability
Can their services accommodate your business growth, especially during peak seasons or promotional events, and potential expansion into other markets?
8. Customer service
What level of customer support do they offer, and how can you communicate with their team when needed?
9. Service level agreements (SLA)
Can they provide SLAs that outline performance guarantees and expectations?
10. Price structure
Are there any hidden fees or additional costs you should know about?
Whether you are a dynamic start-up with ambitious growth goals or an established e-commerce business searching for seamless services, Kuehne+Nagel can help.