When evaluating your e-commerce logistics partners, pose questions that ensure you receive the operational excellence, transparency and support your complex business demands.
Assessing your cross-border logistics and fulfilment services can often be a daunting exercise. To simplify the task, our team of experts has identified ten key areas that e-commerce businesses often overlook.
These questions serve as a guide to help you understand the provider’s capabilities and avoid unwanted challenges such as fines, hidden costs, lack of transparency and operational delays.
1. Experience and expertise. How long and which logistics services does the provider offer for UK businesses expanding to the US? (i.e. end-to-end service including inbound, outbound, fulfilment, last-mile, returns and US customs, duties and taxes)
2. Warehousing and Distribution. Which warehousing and distribution capabilities do they have in the US, and how do they ensure efficient and cost-effective order fulfilment?
Whether you are a dynamic start-up with ambitious growth goals or an established e-commerce business searching for seamless services, Kuehne+Nagel can help.